CRYPTO FAQ

Unlock deeper crypto insights and accelerate growth with our AI-powered analytics.
Make data-driven decisions to achieve outstanding results.

Is it secure? How are my funds protected? faq-icon

Your security comes first. Fortuna Valtrion uses bank-grade encryption, two-factor authentication (2FA), and cold storage to protect digital assets. We follow strict financial regulations in España and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.

I’ve never invested in cryptocurrency before. Is it complicated? faq-icon

Not at all—Fortuna Valtrion is designed for beginners:
  • Step-by-step guidance and 24/7 support
  • Risk-free demo for practicing with virtual funds
  • Automated tools that handle the heavy lifting for you
  • Start small (from only $5) and learn as you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Bank card withdrawals are processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are typically finalized in under 30 minutes. Actual processing times may vary based on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

We generate revenue from premium features and volume-based partnerships with exchanges, not from user fees. There are no hidden fees; you’ll always see the exact transaction amount before confirming.

Is this service offered in my country? faq-icon

Yes! Fortuna Valtrion is available in most countries worldwide (98+ and growing). Just select your country during registration to confirm availability and view local payment options. We follow all local regulations to help keep your trading legal and secure.

How should I decide what to invest in? Do you offer recommendations? faq-icon

We simplify crypto investing for beginners. Fortuna Valtrion offers:
  • 1. AI-driven recommendations - Receive tailored coin suggestions aligned with your risk profile
  • 2. Ready-made portfolios - Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals – Real-time buy and sell alerts for leading cryptocurrencies
  • In addition, our interactive tutorial helps you learn as you invest!

Where can I find support if I encounter technical issues? faq-icon

Support is available 24/7 via live chat and by email at support@fortuna-valtrion.com. For urgent issues, our average response time is under 15 minutes.

Is cryptocurrency legal? Do you comply with my country’s financial regulations? faq-icon

Yes, cryptocurrencies are legal in most jurisdictions, and Fortuna Valtrion complies fully with applicable local laws and regulations. Here’s what you need to know:
  • 1. Licensed Service
  • Registered with (FinCEN, FCA, and CySEC)
  • Routine audits by independent firms
  • 2. Country-Specific Rules
  • Automated geo-compliance: Our platform adapts to your country's regulations
  • KYC verification required where legally mandated
  • 3. Your Funds Are Safeguarded
  • Bank-level security (on par with online banking)
  • 95% of assets are stored offline (cold storage)
  • See your country's status on our Compliance page, or contact Support for specifics.

What payment methods do you accept? faq-icon

Easily add funds to your account using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank transfers (SEPA and SWIFT - 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct crypto transfers (BTC, ETH, USDT - 0% fees)
  • QR code scanning for mobile wallets
  • Deposits are credited in under 10 minutes! View all options in your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How may we help?